Support
Pedal Quest is a private cycling adventure log for children aged 7 to 13. This page has support contact details, common questions, and links to learn more about the app.
Need help?
For support, questions, feedback or privacy-related enquiries, please email:
The app is built by a single developer, so replies might take a day or two — but every message is read.
Quick help
The trail isn’t drawing on the map
Open Settings → Privacy & Security → Location Services → Pedal Quest and make sure it’s set to “While Using the App”. The trail starts drawing once a few GPS points have been captured — an open space with a clear view of the sky works best for the first fix.
My phone locked mid-ride — did it still track?
Yes. Pedal Quest keeps recording while the screen is locked, so a phone in a backpack still captures the trail, distance and speed. iOS shows a small blue indicator in the status bar while that’s happening, and tracking stops as soon as the ride ends.
How do I turn off the weather feature?
In the app: Settings → Grown-up only → Local weather and toggle it off. When off, no weather requests are made and the weather cards disappear from the home and paused screens.
How do I delete every ride?
In the app: Settings → Grown-up only, then hold the “Delete every ride” button for 1.5 seconds. The deletion syncs across every device signed in to the same iCloud account.
I’ve forgotten the grown-up PIN
The PIN is stored in the iOS Keychain and can’t be recovered remotely. If you can’t remember it, deleting and reinstalling the app will clear the PIN — your iCloud-synced rides and badges return automatically when you sign back in.
How do I share ride photos with the rest of the family?
In the app: Settings → Me → App look and feel → Ride photos → Save manually (or Save automatically). A small save button then appears on each ride photo so you can move it into your Photos app and share it from there.