Support
We're here to help.
Pedal Quest is a private cycling adventure diary for families. This page has contact details, common questions and links to learn more about the app.
Need a hand?
For support, questions, feedback or privacy-related enquiries, please email:
The app is built by a single developer, so replies might take a day or two — but every message is read.
Quick help
Common questions
The trail isn't drawing on the map
Open Settings → Privacy & Security → Location Services → Pedal Quest and make sure it's set to "While Using the App". The trail starts drawing once a few GPS points have been captured — an open space with a clear view of the sky works best for the first fix.
My phone locked mid-ride — did it still track?
Yes. Pedal Quest keeps recording while the screen is locked, so a phone in a backpack still captures the trail, distance and speed. iOS shows a small blue indicator in the status bar while that's happening, and tracking stops as soon as the ride ends.
How do I turn off the weather feature?
In the app: Settings → Grown-up only → Local weather and toggle it off. When off, no weather requests are made and the weather cards disappear from the home and paused screens.
How do I delete every ride?
In the app: Settings → Grown-up only, then hold the "Delete every ride" button for 1.5 seconds. The deletion syncs across every device signed in to the same iCloud account.
I've forgotten the grown-up PIN
The PIN is stored in the iOS Keychain and can't be recovered remotely. If you can't remember it, deleting and reinstalling the app will clear the PIN — your iCloud-synced rides and badges return automatically when you sign back in.
How do I share ride photos with the rest of the family?
In the app: Settings → Me → App look and feel → Ride photos → Save manually (or Save automatically). A small save button then appears on each ride photo so you can move it into your Photos app and share it from there.
How do I pair two devices for a ride?
A grown-up first needs to turn on Settings → Grown-up only → Ride-buddy pairing on both devices. Then, while on a ride, tap Find a ride buddy on the tracker. The first match within Bluetooth and Wi-Fi range shows a confirmation card on both phones — either rider can cancel. The connection is encrypted and never touches the internet.
Will my rides survive a new phone?
Yes. If you were signed in to iCloud when the rides were saved, signing in to iCloud on a new device and reinstalling Pedal Quest brings every ride, badge, photo and theme back automatically. The grown-up PIN does not sync — it's per-device — so you'll be asked to set a new one if you had one.